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Client Story: Not all batteries are the same

The Problem: “Supplier has an intermittent fault with Holter Monitors.” Intermittent shut down of several Holter monitors from a batch of 200 devices in use. The supplier asked us to find and solve the problem. Problem Defined: One of the…

Client Story: Cardiac Stress Test

The Problem: “HELP our cardiac stress testing treadmill has failed.” Equipment failed on a Friday afternoon with 15 patients scheduled for critical cardiac stress testing. We received a call from the practice manager, their contract technician could not repair the…

Why ISO 9001 Is the starting point

ISO 9001 certification satisfies our customer requirements. Most large customers have a policy that will only do business with service providers that are ISO certified compliant companies. The international nature of ISO 9001 has already been identified; and, in fact,…

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