Continual Improvement Culture

Meet Customer Requirements

Why ISO? We believe that if we keep the customer well satisfied, the customer will want to come back again and again.

We embrace the concept of quality through continual improvement. We understand that continued customer satisfaction is the ultimate goal of our QMS process.

Improve Our Company and Service Quality

A quality management system standard is all about quality. By adopting QMS we have improved the level of quality for the entire organisation — every process, and every product.

Effectively implementing ISO 9001 Quality Management System has put our company on the Road to Quality.

Increase Our Customer Satisfaction with our Services TOP

Quality means whatever we produce will work as our customers expect. We will meet not only their stated requirements — we will meet more of their implied requirements, too.

Quality also means fewer complaints and doing a better job of resolving those that may occur.

Describe, Understand and Communicate Our Process TOP

Metrics are used to understand and communicate our system’s performance relative to our quality objectives.

We make honest attempts to conform to the requirements of ISO 9001 certification, and learn more about our business

Develop A Professional Culture and Better Morale TOP

Why ISO? We believe that if we keep the customer well satisfied, the customer will want to come back again and again.

We embrace the concept of quality through continual improvement. We understand that continued customer satisfaction is the ultimate goal of our QMS process.

Improve Consistency of Our Operations TOP

Consistency, resulting in decreased variation. Reducing the variation in our processes means consistency.

Quality also means fewer complaints and doing a better job of resolving those that may occur.

Improve Our Credibility and Image TOP

Because ISO 9001 is an internationally recognised standard, it has become the basis for creating a quality management system around the world. International manufacturers, suppliers, and medical equipment users, always favour service companies that have ISO9001 over those that do not.

Improve Our Client Satisfaction Level TOP

One of the quality management principles that is the foundation of the ISO 9001 requirements is to improve customer satisfaction by planning for and striving to meet customer requirements. As part of ISO9001 there is a documented procedure to handle customer complaints/service issues and a corrective procedure for non- conformance.

Engagement of Quality Employees TOP

Employees are carefully selected, on their qualifications, experience and they must also have a positive customer service attitude. They receive regular document training and are also involved in the improvement of the processes.

Engagement with Employees TOP

Employees involved in the process improvement work happier as more engaged employees. Who better than the people working on the process to best identify areas that need improvement and help to test and advance improvements?

Our engaged employees are more productive and will help you better improve and save, especially as they understand its importance to you and how you depend on the quality of the process.

Calibrated Test Equipment TOP

Test equipment used to test medical equipment is calibrated annually.

Under ISO9001 all test equipment used, must have documented annual calibration and certification.

Better Process Integration TOP

By looking at the overall process approach of ISO 9001, we find improvements in efficiency and cost savings. This is done by eliminating waste that can occur when processes are maintained without a view of the inefficiencies. A better process flow is used to drive efficiencies, eliminate errors, reworks, and improve cost savings.

Improve Evidence for Decision Making TOP

A second quality management principle of ISO 9001 is the need to use evidence-based decision making. By driving our decisions based on the evidence, rather than on “gut feelings,” we can be more focused on applying resources to the areas that will improve efficiencies and increase cost savings with less trial and error to find the right decision. By monitoring the process, you will see improvement based on the data.

Create a Continual Improvement Culture TOP

Continual improvement is a quality management principle of ISO 9001.

By adopting this culture to improve our processes and organisational output, you will find efficiencies and cost savings, including the use of systematic processes when problems occur in order to reduce the impact of the problem and increase the speed of recovery.

By making this continuous improvement year after year, you will see numerous benefits from this.