Why We Do What We Do

Since 1994

Since 1993, U-Tech Medical has provided biomedical maintenance solutions for the Australian healthcare market. We offer equipment guidance, installations, compliance testing, performance/ qualification to Australian standards, preventative maintenance and lifecycle risk assessment and advice.

Our clients include manufacturers, suppliers, hospitals, national healthcare groups, medical and dental practices, healthcare training institutions, and a wide range of allied healthcare businesses.

These clients depend on us to provide professional biomedical advice and support in a timely and dependable manner, delivering accurate and reliable results, backed by a detailed quality report.

From the very beginning, our company has continued to grow and innovate our support, working with international manufacturers to bring Australian clients the latest biomedical equipment from around the world, coupled with industry-leading knowledge, training and technical support.

We seek to develop long-lasting client relationships focused on a deep understanding of the environments where healthcare organisations operate.

As a result, we provide unique insights into our clients’ businesses, operations and patient’s needs, helping U-Tech Medical to become the trusted partner in meeting increasing patient expectations for healthcare around Australia.

U-Tech Medical Is An Authorised Service & Calibration Centre For: TOP

• Mocom
• EMS DolorClast
• Braun Haemodialysis
• QRS Diagnostics
• Nutricia
• BC Biomedical
• Aurora Bioscience Products
• Intermed Cardiology Products
• Huntleigh Dopplex
• Ekso Bionics

Our professional biomedical technicians can compliance test all your equipment with detailed documentation that meets and exceeds industry accreditation standards.

We offer medical equipment management programs that provide:

• Acceptance Testing
• Performance Verification
• Preventative Maintenance
• Equipment Rentals
• Service and Repairs
• Risk Assessment
• Replacement Advice

Benefits Of Using A Certified Service Provider TOP

Today’s highly sophisticated biomedical equipment has greatly enhanced the quality and efficiency of the patient care that our healthcare facilities are able to deliver. However, this equipment also requires a higher level of maintenance.

Staying on top of all the warranty periods, preventive maintenance schedules, software updates, corrective actions, and service bulletins and alerts for each piece of equipment requires a close relationship with equipment manufacturers.

Without this relationship a biomedical technician would struggle to keep up with the improvements and updates from the manufacturer. This is just one of the reasons many healthcare administrators have begun to outsource equipment maintenance to companies that have strong manufacturer partnerships and reap the benefits of using factory trained and certified service centres.

Equipment Requires Preventative Maintenance Or Is In Need of Repair TOP

Keeping a facility’s medical equipment functioning properly is key to providing quality healthcare. If you have equipment that requires preventative maintenance or is in need of repair, time is of the essence.

With those pieces of equipment that are more portable, our repair centres can significantly reduce equipment downtime and in many cases, can be a more cost-effective solution.

Utilising our repair centres can have your equipment in the hands of our certified biomedical technicians faster and let you skip the wait for on-site service. This also help minimise the impact on your facility’s bottom line by eliminating costly travel time, on-site service fees and charges.

Field Service TOP

The goals of any healthcare facility are to enhance the level of care provided, improve operational efficiency and reduce expenses.

Our team of certified technicians provide professional field service that enables healthcare facilities to maximize their assets, simplify their processes and deliver superior patient care.

The U-Tech Medical team can provide repair and preventive maintenance on a wide range of medical equipment.

We offer multi-vendor service allowing facilities to work with a single service provider, which streamlines processes, shortens response times and helps reduce administrative cost.

U-Tech Medical offers field service to healthcare facilities throughout Australia.

We are committed to keeping pace with the ever-evolving healthcare environment.

We maintain a flexible, criteria-based program that meets or exceeds ISO 9001 quality management and Australian Medical Standards.

How Our Service Centre Works TOP

Give us a call before shipping your equipment to be serviced and please have the following information ready:

• Your Name
• Facility Name
• Address
• Phone
• Number
• Email Address
• Manufacturer Name Model
• Serial Number
• A Detailed description of the problem or service required

When shipping equipment:

• Use a heavy duty shipping carton and ample bubble wrap.
• Include a written copy of the information listed above.
• Ship to our repair address and we’ll service your equipment

Typical turnaround time is less than 5 business days. This may vary dependent on availability of replacement parts. If the availability of replacement parts causes a major delay, loan equipment can be provided most of the time, during the repair period.

You have made a substantial investment in your equipment. Make sure it stays protected with U-Tech Medical!

Industry Leaders TOP

Due to our biomedical engineering background, we have a thorough understanding of what is necessary to properly maintain and manage modern healthcare technology.

Professional Training TOP

We offer training to help our customers operate their equipment properly, allowing them to elevate the level of care they provide and extend the lifespan of the equipment.

Responsive & Flexible TOP

We offer both long-term and short-term programs that can be tailored to perfectly align with a facility’s needs. When the need is urgent, we do our best to reduce our already quick turn-around time.

Create Partnerships TOP

We work with each of our customers on a personal level to understand their needs and customise the service we provide. Our healthcare technology management services assist a variety of facilities in providing quality care to their patients while helping to reduce their operating expenses.

Optimum Performance And Longevity TOP

The ultimate goal of equipment maintenance is to keep the equipment operating at peak performance and safety. This not only helps maintain the highest level of patient care but it also reduces unnecessary wear and tear resulting from operating the equipment in less-than-optimum condition.

Outsourcing biomedical equipment maintenance and repair provides healthcare facilities with professional, top-quality service from highly skilled biomedical technicians.

Many service centre repairs are authorised by certain manufacturers and our technicians, have device-specific training and certification from those manufacturers.

This ensures that your facility’s equipment is properly maintained, effectively diagnosed and accurately repaired.

Savings can be diverted to improving other aspects of your facility.

Our Clients Include TOP

• Medical Centres – General Practice
• Medical Specialist Centres
• Surgical Centres and Clinics Sleep Clinics
• Dental Practices
• Hospitals – Day Surgeries
• Corporate Healthcare Providers
• Emergency Services, Patient Transport & Ambulance Services
• Defibrillator Services
• Physiotherapy Clinics
• Beauty Salons
• Podiatry Clinics
• Chiropractic Clinics
• Osteopath Clinics
• Health-Related Education Centres
• Universities. Colleges & Schools
• Service Partners, Manufacturers & Suppliers
• Veterinary Clinics, Hospitals & Equine Facilities
• Aged Care & Nursing Homes
• Extended Care & Assisted Living Centres
• Retirement Communities

Our Suppliers Include TOP

U-Tech Medical is the Exclusive Authorised Dealer For Supply, Service and Repairs of BC Biomedical Test Equipment:
We are also authorised service and calibration centre for:

• Mocom
• B. Braun Haemodialysis
• QRS Diagnostics
• Nutricia
• Aurora Bioscience products
• Intermed Cardiology products
• EksoBionics
• Huntleigh Dopplex &
• Many other manufacturers and partners

For example, U-Tech Medical is the Exclusive Authorised Service Agent for EksoBionics, the leader in exoskeleton technology which has helped thousands of patients take over 180 million Ekso aided steps.

Our professional biomedical technicians can provide compliance testing of all your equipment with detailed documentation that meets and exceeds industry accreditation standards.

We offer medical equipment management programs that provide:

• Acceptance Testing
• Performance Verification
• Preventative Maintenance
• Equipment Rentals and Loan Equipment
• Service and Repairs
• Risk Assessment and
• Replacement Advice

Contact us today for all your facility’s medical equipment maintenance and repair needs.

Quality Workmanship, Service and Turnaround Times TOP

At U-Tech Medical Group, we are committed to delivering quality workmanship, excellent customer service and quick turnaround times.

We understand that every healthcare facility is unique. We offer both short term and long term contracts and work closely with our customers to tailor our programs to fit their needs.

Our healthcare technology management services minimise equipment downtime and empower healthcare providers. Our goal is to promote the safe and effective use of medical equipment in the healthcare environment.

Reduced Client Operating Expenses TOP

Keeping a healthcare facility’s daily operations running smoothly and providing the highest level of patient care is expensive. The administrator has to keep a close eye on operating expenses and reduce them whenever possible without negatively impacting the services the facility provides. The administration time needed to manage service schedules and find the right service supplier organise repairs is just part of the cost.

U-Tech Medical’s repair service centres can be a great way to accomplish this.

To handle biomedical equipment maintenance and repair in-house can take a significant bite out of the facility’s budget. The cost goes well beyond hiring technicians and providing a dedicated workspace. There are often specific tools and diagnostic equipment needed to conduct proper equipment maintenance and repair and these can come with a very high price tag.

Space will also be needed to store the equipment waiting to be repaired. The larger the facility, the more equipment involved and the more space needed. This is valuable real estate that the facility could put to better use. In addition to that, the technology behind that equipment is constantly evolving, requiring ongoing training.

Outsourcing biomedical equipment maintenance and repair can eliminate the expense of creating an in-house resource, and reduce your administration time.

Using our biomedical service centre, reduces the cost of call-out fees, and provides your healthcare facility with superior quality equipment maintenance without all the overhead expenses.

Savings can be diverted to improving other aspects of your facilities

Service Repairs & Testing TOP

U-Tech Medical Group offers repair services nationwide as well as field service, effectively addressing the changing needs of the healthcare industry.

We offer multi-vendor service allowing facilities to work with a single service provider that streamlines processes, shortens response times and helps reduce administrative cost.

Our technicians accurately and efficiently maintain your medical equipment to ensure it consistently operates at peak performance. We understand this is crucial to the safety and well being of both patients and healthcare professionals.

The U-Tech Medical Group specialises in the repair, preventative maintenance, and safety compliance inspections of all biomedical equipment.

We are an authorised service and calibration centre for Mocom, EMS DolorClast, B. Braun Haemodialysis, QRS Diagnostics, Nutricia, BC Biomedical, Aurora Bioscience products, Intermed Cardiology products, Huntleigh Dopplex, Ekso Bionics and many other manufacturers and partners.

Our professional biomedical technicians can compliance test all your equipment with detailed documentation that meets and exceeds industry accreditation standards.

Risk assessment and Replacement advice. Contact us today for all your facility’s medical equipment maintenance and repair needs.

We offer medical equipment management programs that provide Acceptance Testing, Performance Verification, Preventative Maintenance, Equipment rentals, Service and Repairs, Risk assessment and Replacement advice. Contact us today for all your facility’s medical equipment maintenance and repair needs.

Staffing TOP

Defined by our talented people:

U-Tech Medical is driven by its human resources, and quality technical support, which supports a national service network.

Our people are dedicated, trained professionals, individuals from a diverse array of expertise with hundreds of years of combined experience in biomedical healthcare sectors.

We are a people-centric business that is flexible and responsive, results driven, energetic and passionate. Our people genuinely care about your patients, and your organisation, because they work in an operations culture that promotes leadership, fosters individual potential and rewards performance.

We take the time to understand your needs, your values, objectives and the patient experience you want to deliver.

For most facilities, employing in-house healthcare technology management is a luxury their operating budgets simply can’t support.

U-Tech Medical offers temporary biomedical staffing solutions to provide the experienced staff you need, when and where you need it, without significantly increasing expenses. Our biomedical professionals are cross-trained technicians that emanate from various equipment backgrounds including:

• Electro-mechanical Engineering industries,
• Computing,
• Electrical Safety testing,
• Medical Gases,
• Biomedical manufacturing, and

Streamline Repair Process TOP

With a dedicated service centre, the repair process is simple. When ready, packed and labeled, simply contact our service team and we will organise the shipment of faulty equipment to our nearest service centre.

Once the fault has been evaluated, we will contact you for approval, complete the repair and organise return shipment back to your facility with detailed service documentation.

If the availability of replacement parts causes a major delay, loan equipment can be provided most of the time. If there is an urgent need for a temporary replacement while the service is being conducted, that can usually be shipped out immediately. This helps to eliminate any disruption to patient care.

The Following Professionals Are Available On A Local And Regional Level TOP

• Customer Service Representatives
• Sales Specialists
• U-Tech Medical Repair Centres
• National Service Management
• Accredited Field Service Technicians
• Application Specialists
• ISO Certification

You have made a substantial investment in your equipment. Make sure it stays protected with U-Tech Medical.

We Meet and Exceed ISO and Australian Standards TOP

The goals of any healthcare facility are to enhance the level of care provided, improve operational efficiency and reduce expenses.

Our team from customer service, technical support, and accounts management provide a consistent delivery of customer support. We are ISO-9001 quality management certified, as well as quality compliant with international manufacturer audits. These audits often go beyond the usual ISO-9001 requirements but are necessary for local authorised manufacturer certification.

Our technical team can provide advice on compliance with specific Australian Standards for Medical device compliance. We can develop management programs for medical equipment. These include protocols and procedures for pre-delivery compliance testing, procurement, acceptance testing, and maintenance activities throughout the service life of medical equipment, including risk assessment and finally disposal advice.

When You Employ The Power of U-Tech Medical TOP

You employ the strength of an Australia wide service support network staffed by highly experienced biomedical engineering equipment specialists.

The ultimate goal of equipment maintenance is to keep the equipment operating at peak performance and safety. This not only helps maintain the highest level of patient care but it also reduces unnecessary wear and tear resulting from operating the equipment in less-than-optimum condition.

Outsourcing biomedical equipment maintenance and repair provides healthcare facilities with professional, top-quality service from highly skilled biomedical technicians. Service Centre Repairs are authorised by manufacturers and our technicians, have device-specific training and certification from those manufacturers.

This ensures that your facility’s equipment is properly maintained, effectively diagnosed and accurately repaired.